Deliveries & returns
DELIVERY
Free delivery from 50€ purchase.
Orders are generally shipped within 1 week* after validation and payment of your order.
Several delivery methods are available on the store. Depending on the amount and shipping destination of your order, delivery costs vary.
IN METROPOLITAN FRANCE AND CORSICA:
1/ Colissimo Home
2/ Delivery to a GLS relay point: to find the relay point closest to you, click here: https://gls-group.com/FR/fr/recevoir-colis/chercher-points-relais-agences/
We currently deliver to the following countries: Albania, Germany, Andorra, Austria, Belgium, Croatia, Denmark, Finland, France, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Macedonia, Netherlands, Norway, Poland , Portugal, Romania, Serbia, Sweden, Switzerland, Turkey, Ukraine. Do not hesitate to ask us for delivery abroad.
Track the delivery of your package
You will receive an email at each stage of your order:
- An email confirming your order
- An email confirming the shipment of your order: Tracking information will be available in this email
In addition, information concerning your order is available at any time in your customer area: History and details of my orders
Our customer service is available Monday to Friday:
1/ Via the store chat
2/ Via the contact section of the site
3/ By telephone at 06 26 49 89 95 : Monday to Thursday from 1 p.m. to 5 p.m. and Friday from 8:30 a.m. to 12:30 p.m.
RETURNS
I changed my mind. Can I return my order?
The return of your order is accepted, provided that your request for withdrawal is made within 14 days from the delivery date. The return costs are your responsibility.
To ensure that the return and refund take place in the best conditions, please strictly respect the procedure to follow (failing this, we reserve the right to refuse the refund):
- Write to us at contact@mamik.fr with your order number, to inform us of your withdrawal request. From this date, you have 14 days to return the products to us (shipment date).
- Check that all products are in their original packaging, unused and in perfect condition. Any product that has been opened or damaged will not be refunded.
- Please include in your package with the product(s) in question, the order number concerned as well as your first and last name.
- Return the package to the following address:
IFATY
35 RUE DU DOCTEUR BRINDEAU
44000 NANTES
Choose a mode of transport with a tracking number. Without a tracking number we will not accept any claims regarding lost packages.
The refund will be made upon receipt of your package.
A product has arrived damaged, defective, or there is an error in the order.
We are sincerely sorry for this.
We invite you to contact our customer service:
1/ By email: contact@mamik.fr
2/ By chat from Monday to Friday from 9 a.m. to 6 p.m.
By providing you with your order number as well as a photo of the contents of the latter,
We will do our best to find a solution for you.